Warranty Terms
MoonX Luxury's Warranty policy:
We stand by the quality of our products. That’s why our Luxury Collection comes with a 6 months conditional warranty, valid from the date of delivery.
What’s Covered:
Issues due to corrosion, rust, peeling of coating, color fading, or surface burst.
What’s Not Covered:
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Damages caused by breakage, accidents, scratches, negligence, improper use, unauthorised repairs, or normal wear and tear.
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Missing components or accessories will also void the warranty. Important Conditions:
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Warranty applies only to purchases made through www.moonx.in.
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Warranty ends after the 6 months period From the date of purchase.
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The final decision on defect evaluation lies solely with MoonX.
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MoonX is not responsible for refunds or compensation in case of incidental or indirect damages.
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Shipping charges for replacement under warranty are to be borne by the customer (both ways).
To claim warranty, please follow these steps:
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Email us at: hello@moonx.in with product photos, along with your Order ID and registered Email ID/Phone number.
- Or Whatsapp at: 7827667231
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Ensure the product is securely packed in a single box to avoid damage during transit.
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Include all original accessories that came with the product to ensure smooth processing.